France • EUR

Customer Service

You can contact us during business hours at
+33 4 78 37 74 60 from Monday to Saturday from 8 am to 7 pm.
contact@palomas1917.com

You can send us and email with our Contact page.

Send a message

About your Order

Personalisation

We offer a variety of options for customising your boxes of chocolates. Some customisation options are free:

• Would you like to slip a message in your box of chocolates? Leave your cards with us or give us the text and we will print it.

• Using the special page for this on the website, you can select the chocolates you would like to be included in your box.

Some customisation options incur a surcharge and must be requested 4 weeks in advance:

• We can print your company's name on the ribbon.

• We can customise the chocolates with your logo or a monogram...

• If you have a special request or would like us to design a bespoke product for a company gift or a business event, please give us four to 6 weeks' warning.

Payment

We accept Visa, Mastercard and American Express cards.

We use the Stripe secure payment platform.

We do not store your credit card information.

Shipping

All our boxes are dispatched wrapped in our customised gift wrap then tied with a ribbon. We take great care with our packaging; the boxes are wedged with paper shavings in delivery boxes and in hot weather are placed in isothermal packs.

Orders are filled on the day they are received and dispatched the following day. Do you need your package to be dispatched the same day? Remember to place your order before 11 am.

Deliveries

Standard Deliveries: Our products are dispatched using Colissimo. There is a flat rate shipping fee of €10 for France and €20 for Europe.

Express Deliveries: Our products are dispatched using TNT. There is a flat rate shipping fee of €20 for France and €30 for Europe.

Same-day Deliveries: If you are in Lyon and would like same-day delivery, please remember to place your order before 11 am.

If you wish to collect your order from the store, it will be ready for you on the same day for all orders placed before 11 am or the following day for all orders placed after 11 am.

If you need to send chocolates to several different addresses, just pass us the list and we will take care of everything.

Since the merchandise is perishable, we do not accept returns. We do not deliver chocolates during the summer.

About our Products

Conservation

Our products should be stored at temperatures below 20°C and in a dry place.

All our products have a best before date written on the packaging. We strongly advise you to consume the products before this date.

Allergens

Our products are manufactured in a workshop in which nuts, flour and dairy products are used.

Made In

All our products are made in France in our workshop in Place Bellecour in Lyon.

We make all our own products and we do not sell any products made by anyone else.

Sourcing

We always choose the best ingredients.

We buy our ingredients from local producers when possible: dairy products from Bresse, fruit from the Monts du Lyonnais, almonds from the Drôme, hazelnuts from Piedmont, organic citrus fruits from Menton and pistachios from Sicily for instance.

We buy our cacao from a supplier who respects the producers and guarantees them a fair and equitable price.

About your Account

Personal Data

We do not trade in your personal data.

Your computer data is stored in France by OVH.